Food trends to try in your restaurant in 2018
It was a rocky start for restaurants in 2018. A number of big hospitality chains closed, the looming threat of[...]
The ‘why’ and ‘how’ of responding to positive TripAdvisor reviews: 5 templates for restaurants
In life, if someone gives you a compliment what do you do? Bask in their praise? Laugh it off? Modestly[...]
No-shows cost Norwich restaurant 10% of their annual turnover
No shows have long been the bane of the restaurant industry but are we on the crest of change? The[...]
Managing negative TripAdvisor reviews in your restaurant
Negative TripAdvisor reviews can feel like a personal affront to your business. Who are these people coming in your restaurant,[...]
Dealing with no-shows in your restaurant
No-shows might be an age-old industry standard but frustrated restaurateurs are starting to speak out. Customers failing to turn up[...]
TripAdvisor: What’s the cost of a negative review to your restaurant?
‘Business is business’ so the saying goes, but when it’s your business, business is always personal! No one wants to[...]
62 Customer experience statistics every business needs to know
In today’s global marketplace, it’s easy for companies to get lost in the crowd. Businesses can no longer differentiate themselves[...]
26 Reasons Why Customer Experience Is Vital To Business Success
Building a successful business is no longer just about having a quality product and a competitive price. Times have changed.[...]
Customer Satisfaction Versus Customer Happiness – What Is The Difference?
Customer satisfaction – it’s a term that’s been bandied about the world of customer service for years. But what does[...]
Customer and employee advocacy: The Facebook news feed fightback
After FaceBook announced its recent algorithm change, social media has gone into overdrive with advice on how to manage the[...]
How to increase employee retention and boost your business in 2018
Whether you’re looking to ditch a bad habit or make a major life change, January is traditionally a pivotal month[...]
5 ways to turn an unhappy customer into a brand ambassador
When you're looking to grow your business, it's easy to only focus on happy customers. After all, they're the ones[...]
How to deal with negative online reviews (A step by step process)
Dealing with negative online reviews has become part and parcel of everyday life for most organisations. In fact, managing their[...]
What Is NPS? (and why do so many businesses use it?)
It's been around since 2003, and frequently comes up whenever people talk about customer satisfaction and customer loyalty. But if[...]
28 Statistics that prove your online reputation matters (a lot)
The internet has transformed the way consumers research and make their buying choices. People used to rely on friends, family[...]
Is customer satisfaction no longer cutting the mustard?
Our experiences as customers are more magnified than ever. With instant access to social media and review sites, we have[...]
How to deal with customer complaints in 9 easy steps
Unhappy customers are an inevitable part of every business, so it's important to know how to deal with customer complaints[...]
How to leave a lasting impression: 10 helpful tips
From a promotional aspect, word of mouth is what businesses should all be striving for. It means you're doing lots[...]

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