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The Blog

News, views and essential resources that will help you grow your business

Customer Satisfaction vs Customer Happiness - What is the difference?

4 Minute Read

What's the cost of a bad business decision? (and how to prevent it)

2 Minute Read

NPS vs CHS: Which is right for my business?

11 Minute Read

What is the Customer Happiness Score and why should you be measuring it?

8 Minute Read

What is The One Question?

9 Minute Read

Boost your marketing ROI with emotional segmentation

6 Minute Read

How to get the feedback your business craves to fully-flourish

3 Minute Read

How to rapidly improve your company culture

4 Minute Read

The customer feedback strategy that will grow your business

4 Minute Read

How to respond to positive TripAdvisor reviews: 5 templates for restaurants

3 Minute Read

The best hotel marketing strategy you can implement

4 Minute Read

Managing negative TripAdvisor reviews in your hotel

2 Minute Read

What you need to know about new changes to TripAdvisor

3 Minute Read

Food trends in 2020 to try in your restaurant

4 Minute Read

How to get to the top of TripAdvisor

5 Minute Read

10 things you might not know about TripAdvisor

2 Minute Read

5 restaurant marketing ideas to try in 2020

5 Minute Read

What’s the cost of a bad TripAdvisor review to your restaurant?

3 Minute Read

Why patient happiness is the key to better healthcare services

3 Minute Read

What is NPS?

5 Minute Read

5 things wrong with Net Promoter Score (NPS)

7 Minute Read

5 reasons you NEED to collect customer feedback

2 Minute Read

Why low morale creates poor productivity in the workplace

3 Minute Read

How to reduce employee turnover by 42% without big pay rises

8 Minute Read

Why businesses need to deliver on their promises

4 Minute Read

4 things you must do to get more feedback

2 Minute Read

GaryVee's right: businesses need to know how their employees feel

2 Minute Read

7 reasons why customer feedback is completely broken

4 Minute Read

7 reasons you need a positive workplace culture

4 Minute Read