28 Statistics that prove your online reputation matters (a lot)

Business Ownership | 3 minute read

28 Statistics that prove your online reputation matters (a lot)

Did you know, 84% of consumers trust online reviews as much as a personal recommendation? When choosing where to spend their money, social media and online review websites are where most people head first. Find out why here.

Mike Scott

December 1, 2017

The internet has transformed the way consumers research and make their buying choices. People used to rely on friends, family and loved ones for advice, but now they do most of their research through social media and online review websites. Online reputation is key for any business wanting to come out ahead of its competitors.

 

Still, companies neglect or fear this medium, when to embrace it and nurture it can be revolutionary to their marketing efforts.

 

Many assume their website and social media pages do the 'selling of their business, but the reality is people will check out what other people are saying either through their social channels and online reputation websites such as Yelp, TripAdvisor and Google.

 

There are those that feel online reputation is like the Wild West, and you have little or no control over it, so they choose to bury their heads in the sand and ignore it. But the truth is, people are going to talk about them whether they want them to or not.

 

We've put together these 28 statistics to show why online reputation matters for every company, and why it's time to start taking some action towards protecting and growing yours.



Why you need to look after your online reputation


1. 90% of consumers read online reviews before visiting a business

 

2. 84% of people trust online reviews as much as a personal recommendation

 

3. 7 out of 10 consumers will leave a review for a business if they're asked to

 

4. 90% of consumers read less than 10 reviews before forming an opinion about a business

 

5. 73% of consumers think that reviews older than 3 months are no longer relevant

 

6. 54% of people will visit the website after reading positive review

 

7. 94% of consumers would use a business with a 4 star rating

 

8. 57% of consumers would use a business with a 3 star rating

 

9. 40% of consumers read online reviews on their smartphones at the point of sale

 

10. Consumers are likely to spend 31% more on a business with 'excellent' reviews

​​​11. 22% of consumers will only consider reviews written in the last 2 weeks

 

12. 76% of consumers are willing to pay more for hotels with higher review scores

 

13. 28% of consumers have written online reviews, with 84% having read them

 

14. 95% of unhappy customers will return to your business if an issue is resolved quickly and efficiently

 

15. 71% agree that consumer reviews make them more comfortable that they are buying the right product/service

 

16. Consumers are 63% more likely to purchase a product from a site if it has product ratings and reviews

 

17. Consumer reviews create a 74% increase in product conversion

 

18. 10% of your Google search ranking is influenced by review scores

 

19. 1 negative review can cost a business 30 consumers

 

20. There are 26,380 reviews posted on Yelp every 60 seconds

 

21. 75% of reviews posted on review websites are positive

 

22. Consumers who read reviews on smartphones are 127% more likely to buy than those who read reviews on PCs

 

23. 30% of consumers assume online review are faked if there are no negative reviews

 

24. Products with positive reviews sold 200% more than those with no ratings

 

25. Products rated 4.5 stars (out of 5) sell the most, three times more than products with 5 stars

 

26. Only 27% of consumers will consider a product with a 2 star rating

 

27. 64% of consumers read online reviews when purchasing technology items

 

28. Only 12% of consumers are prepared to read more than 10 reviews

 

28 statistics that prove your online reputation matters: the takeaway

 

Ultimately you can't put lipstick on a pig. So, if you know you have a great product and service, then embrace your online reputation and put your efforts into getting your happy customers to tell the world how great you are. Because, as we all know, word-of-mouth marketing is still the biggest driver of new and repeat business.

 

And the stats say it all. Online reputation management is no longer a 'nice to do', it's essential to the successful running of any modern business.

 

All statistics have been compiled from BrightLocal, Business2Community, VendastaWeb Republic, Renegade WorksEconsultancy and Social Media Today.



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