The One Question Blog

What is NPS?

5 Minute Read

NPS is a well known metric used for business, discover how it works, what it actually is, and more in this short 5 minute read.

5 reasons you NEED to collect customer feedback

2 Minute Read

Customer feedback shouldn’t be just another job, businesses NEED to collect it. Find out why putting it at the heart of your business is crucial to grow.

Why trust is the most important facet in business

3 Minute Read

Building and mantaining trust between customers and employees is more important than ever. Discover exactly why and how to improve this in your business.

The State Of Customer Happiness 2019

3 Minute Read

With 2019 coming to an end and customer happiness becoming more important everyday, take a look back at the 2019 trends and where its headed in 2020.

How to get the feedback your business craves to fully-flourish

3 Minute Read

Stop using boring long-form surveys. The key to customer and employee feedback is using The One Question to collect actionable insight that you can act on

Why businesses need to deliver on their promises

4 Minute Read

Find out what the importance of your word to your employees and customers, Dont leave your employees feeling let down and under-appreciated.

How to rapidly improve your company culture

4 Minute Read

Uniting your team will lead to happier employees, leading to better business results! Find out the best ways to make your team happier today!

What is the Customer Happiness Score and why should you be measuring it?

8 Minute Read

Discover why the Customer Happiness Score is the key to unlocking business growth. This simple score between 0-100 will be a game-changer for your business

Customer Satisfaction vs Customer Happiness - What is the difference?

4 Minute Read

Customer satisfaction is no longer enough for your customers. Find out why you need to make your customers happy instead, and how it can grow your business

5 Ideas To Keep Connections, Keep Productivity and Keep Sane...

3 Minute Read

7 reasons why customer feedback is completely broken

4 Minute Read

Customer feedback as we know it is dead. Discover the problems that have caused your response rates to be at an all-time low... and how you can fix them!

Customer Experience Trends You Need To Know About In 2020

5 Minute Read

With 2020 just around the corner, be sure to check out these Customer Experience trends you need to know about for the coming year.

The customer feedback strategy that will grow your business

4 Minute Read

Using an effective feedback strategy can help gain new customers, and make sure exsisting ones come back. Follow these 5 steps to help you develop yours.

4 things you must do to get more feedback

2 Minute Read

Feedback from employees and customers is key to improving your business, but do you know the best way to collect it? Use these 4 things to get more today!

What does having happy customers mean to your company?

3 Minute Read

Discover why making your customers happy should never be underestimated in business, and how you can encourage your customers to tell you how they feel.

5 things wrong with Net Promoter Score (NPS)

7 Minute Read

Still using Net Promoter Score? Find out why its flawed and discover an alternative that will improve your customer feedback today!