What does export mean?
When you export data, you are pulling it out of the platform and into a CSV file. The data itself won’t be removed from the account, but copied into the exported file.
You can export your data from your Customer Happiness Score® account at any time.
Export your data
To export your data, head over to the Export page by clicking on the ‘Export’ tab.
Welcome to the Export page.
On here, you can build a selection of your data using the filters, then export it all to a CSV file.
Work your way through the filters to customise your selection.
You can filter based on:
- CHS feeling (if applicable)
- NPS score (if applicable)
- Consent messages
- Survey method
You can apply more than one filter per selection. This means that you can easily find specific data that you’d like to export.
Underneath the filters, you can select which fields you’d like to be included in your CSV file.
A small preview of your CSV file is available at the bottom of the page. Here, you can double check that you’re exporting the correct data.
When you’re ready, click ‘Export’.
The file will start to download immediately.
Once it’s done, click on the file on the download bar at the bottom of the screen.
Your CSV will now open and you’ll be able to see your exported data!