What is the Dashboard?

 

The Dashboard is the ‘home’ screen of The One Question platform. It is an overview of all your data and feedback, displayed in real-time. Here, you can instantly see the overall Customer Happiness Score® (and/or Net Promoter Score®) for your business.

 

This provides valuable insight into customer happiness, loyalty and growth. Additionally, this gives you a glancing snapshot of your business’ reputation.

 

How does my Dashboard look?

 

The Dashboard is the first page you see whenever you log in to the platform and when you switch to a different instance. The bottom half displays a Net Promoter Score® Dashboard.

 

 

At the bottom, you can find information on your NPS® Dashboard, including your overall Net Promoter Score®. To the right of you have the overall NPS® score for Email and Landing Page surveys.

 

 

Underneath that, you can see the current number of live feedback (the number of responses that have not prompted a conversation) and the number of open conversations.

 

 

Underneath that, you have your overall Net Promoter Score® trend.

 

 

Lastly, you can navigate to different pages in the platform using the 7 tabs at the top of the Dashboard screen.

 

From left to right the pages are: Dashboard, Contacts, Surveys, Feedback, Conversations, Export and your Instance Settings.

 

 

And that’s it for your NPS Dashboard Overview.