This article is a step by step guide on how to remove a contact from your instance. Once you’ve removed a contact you will not be able to add them to a survey, also any previous feedback and conversations will be removed and their feelings will be removed from the statistics on your Dashboard and Insights.
Note: Your overall score and all relevant survey scores are affected by contact removal. And you will also no longer be able to survey or contact these contacts.
Remove an individual contact
To remove an individual contact, click on the ‘Contacts’ tab on the navigation panel.
This takes you to the Contacts main page.
Find the contact you’d like to remove. You can look through the list, use the filters, or use the search bar on the left-hand side.
Once you’ve found the contact, click the checkbox next to their email address.
Now click on ‘Remove’.
A pop up will appear to check that you want to remove the contact. Click ‘Yes, remove all’.
Success! Your contact has been removed.
Remove contacts in bulk
Now you know how to remove an individual contact here is how you remove contacts in bulk.
On your contacts page select which contacts you would like to remove. To select multiple contacts you would click on the box next to contacts email addresses.
Once you have selected the contacts you wish to remove follow the steps previously shown.
And that’s it! Your contacts have been removed.