Tag Archive: Customer Complaints

62 Customer experience statistics every business needs to know

February 7, 2018

In today’s global marketplace, it’s easy for companies to get lost in the crowd. Businesses can no longer differentiate themselves on product or price

5 ways to turn an unhappy customer into a brand ambassador

January 5, 2018

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When you’re looking to grow your business, it’s easy to only focus on happy customers. After all, they’re the ones that will shout your

How to deal with negative online reviews (A step by step process)

December 15, 2017

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Dealing with negative online reviews has become part and parcel of everyday life for most organisations. In fact, managing their online reputation is now

How to deal with customer complaints in 9 easy steps

November 17, 2017

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Unhappy customers are an inevitable part of every business, so it’s important to know how to deal with customer complaints effectively.   In fact,