Tag Archive: customer experience

How to ensure you’re making informed business decisions

December 11, 2018

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When your livelihood rides on making the right decisions it’s essential to know all the facts. All too often people run their businesses blind.

5 steps to an effective feedback strategy

December 11, 2018

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When pondering business growth ideas, customer feedback rarely crops up. And yet, having a cohesive customer feedback strategy can give you all the insight

3 reasons why you should always respond to online reviews

December 11, 2018

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Time is money and that’s why many business owners choose not to respond to online reviews. They feel like their time is better spent

How to improve your online reviews in 10 minutes per day

December 6, 2018

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Word of mouth has moved online, infinitely extending the reach of customers who love and loathe your business. The stakes are high and so

What is the Customer Happiness Score ® and why should you be measuring it?

December 4, 2018

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The Customer Happiness Score ® is a new way to measure and manage customer happiness as a means to drive business growth. It’s a

How to improve your business’ online reviews

December 3, 2018

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Enter your text here… Word of mouth has moved online, infinitely extending the reach of customers who love and loathe your business. The stakes

How to increase employee retention and boost your business in 2019

December 3, 2018

Whether you’re looking to ditch a bad habit or make a major life change, January is traditionally a pivotal month for many people. For

What is The One Question and why you need to ask it?

November 20, 2018

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All businesses exist to serve their customers. Those that forget or fail to put the customer’s needs first don’t survive. That’s why understanding the

26 Reasons why customer experience is vital to business success

May 3, 2018

Building a successful business is no longer just about having a quality product and a competitive price. Times have changed. Customers have set down

62 Customer experience statistics every business needs to know

February 7, 2018

In today’s global marketplace, it’s easy for companies to get lost in the crowd. Businesses can no longer differentiate themselves on product or price