Tag Archive: customer feedback

How to ensure you’re making informed business decisions

December 11, 2018

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When your livelihood rides on making the right decisions it’s essential to know all the facts. All too often people run their businesses blind.

5 steps to an effective feedback strategy

December 11, 2018

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When pondering business growth ideas, customer feedback rarely crops up. And yet, having a cohesive customer feedback strategy can give you all the insight

Why quick and easy surveys provide your business with the feedback it needs

December 11, 2018

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Quick and easy surveys are an integral part of an effective feedback strategy. Why? Because your customers don’t have the time or inclination to

3 reasons why you should always respond to online reviews

December 11, 2018

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Time is money and that’s why many business owners choose not to respond to online reviews. They feel like their time is better spent

What is the Customer Happiness Score ® and why should you be measuring it?

December 4, 2018

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The Customer Happiness Score ® is a new way to measure and manage customer happiness as a means to drive business growth. It’s a

What is The One Question and why you need to ask it?

November 20, 2018

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All businesses exist to serve their customers. Those that forget or fail to put the customer’s needs first don’t survive. That’s why understanding the

62 Customer experience statistics every business needs to know

February 7, 2018

In today’s global marketplace, it’s easy for companies to get lost in the crowd. Businesses can no longer differentiate themselves on product or price

Customer Satisfaction Versus Customer Happiness – What Is The Difference?

January 22, 2018

Customer satisfaction – it’s a term that’s been bandied about the world of customer service for years. But what does it really mean? And

5 ways to turn an unhappy customer into a brand ambassador

January 5, 2018

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When you’re looking to grow your business, it’s easy to only focus on happy customers. After all, they’re the ones that will shout your

28 Statistics that prove your online reputation matters (a lot)

December 1, 2017

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The internet has transformed the way consumers research and make their buying choices. People used to rely on friends, family and loved ones for