Tag Archive: customer happiness

How emotional segmentation can boost your marketing ROI

December 13, 2018

Leave your thoughts

Feelings exist to drive behaviours. This is why emotional marketing is so effective at capturing consumer attention. Story-telling evokes strong emotions that draw people

Why quick and easy surveys provide your business with the feedback it needs

December 11, 2018

Leave your thoughts

Quick and easy surveys are an integral part of an effective feedback strategy. Why? Because your customers don’t have the time or inclination to

3 reasons why you should always respond to online reviews

December 11, 2018

Leave your thoughts

Time is money and that’s why many business owners choose not to respond to online reviews. They feel like their time is better spent

How to improve your online reviews in 10 minutes per day

December 6, 2018

Leave your thoughts

Word of mouth has moved online, infinitely extending the reach of customers who love and loathe your business. The stakes are high and so

How to improve your business’ online reviews

December 3, 2018

Leave your thoughts

Enter your text here… Word of mouth has moved online, infinitely extending the reach of customers who love and loathe your business. The stakes

How to increase employee retention and boost your business in 2019

December 3, 2018

Whether you’re looking to ditch a bad habit or make a major life change, January is traditionally a pivotal month for many people. For

26 Reasons why customer experience is vital to business success

May 3, 2018

Building a successful business is no longer just about having a quality product and a competitive price. Times have changed. Customers have set down

62 Customer experience statistics every business needs to know

February 7, 2018

In today’s global marketplace, it’s easy for companies to get lost in the crowd. Businesses can no longer differentiate themselves on product or price

26 Reasons Why Customer Experience Is Vital To Business Success

January 23, 2018

Building a successful business is no longer just about having a quality product and a competitive price. Times have changed. Customers have set down

Customer Satisfaction Versus Customer Happiness – What Is The Difference?

January 22, 2018

Customer satisfaction – it’s a term that’s been bandied about the world of customer service for years. But what does it really mean? And