Tag Archive: Customer Satisfaction

5 things wrong with Net Promoter Score (NPS)

December 12, 2018

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Even if you don’t know Net Promoter Score by name you’ll almost certainly recognise the question, ‘How likely are you to recommend our business

Why quick and easy surveys provide your business with the feedback it needs

December 11, 2018

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Quick and easy surveys are an integral part of an effective feedback strategy. Why? Because your customers don’t have the time or inclination to

26 Reasons why customer experience is vital to business success

May 3, 2018

Building a successful business is no longer just about having a quality product and a competitive price. Times have changed. Customers have set down

62 Customer experience statistics every business needs to know

February 7, 2018

In today’s global marketplace, it’s easy for companies to get lost in the crowd. Businesses can no longer differentiate themselves on product or price

26 Reasons Why Customer Experience Is Vital To Business Success

January 23, 2018

Building a successful business is no longer just about having a quality product and a competitive price. Times have changed. Customers have set down

Customer Satisfaction Versus Customer Happiness – What Is The Difference?

January 22, 2018

Customer satisfaction – it’s a term that’s been bandied about the world of customer service for years. But what does it really mean? And

How to deal with negative online reviews (A step by step process)

December 15, 2017

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Dealing with negative online reviews has become part and parcel of everyday life for most organisations. In fact, managing their online reputation is now

What Is NPS? (and why do so many businesses use it?)

December 8, 2017

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It’s been around since 2003, and frequently comes up whenever people talk about customer satisfaction and customer loyalty. But if you’ve never used it,

28 Statistics that prove your online reputation matters (a lot)

December 1, 2017

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The internet has transformed the way consumers research and make their buying choices. People used to rely on friends, family and loved ones for

How to deal with customer complaints in 9 easy steps

November 17, 2017

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Unhappy customers are an inevitable part of every business, so it’s important to know how to deal with customer complaints effectively.   In fact,