Tag Archive: customer service

How to increase employee retention and boost your business in 2019

December 3, 2018

Whether you’re looking to ditch a bad habit or make a major life change, January is traditionally a pivotal month for many people. For

26 Reasons why customer experience is vital to business success

May 3, 2018

Building a successful business is no longer just about having a quality product and a competitive price. Times have changed. Customers have set down

62 Customer experience statistics every business needs to know

February 7, 2018

In today’s global marketplace, it’s easy for companies to get lost in the crowd. Businesses can no longer differentiate themselves on product or price

26 Reasons Why Customer Experience Is Vital To Business Success

January 23, 2018

Building a successful business is no longer just about having a quality product and a competitive price. Times have changed. Customers have set down

5 ways to turn an unhappy customer into a brand ambassador

January 5, 2018

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When you’re looking to grow your business, it’s easy to only focus on happy customers. After all, they’re the ones that will shout your

How to deal with negative online reviews (A step by step process)

December 15, 2017

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Dealing with negative online reviews has become part and parcel of everyday life for most organisations. In fact, managing their online reputation is now

28 Statistics that prove your online reputation matters (a lot)

December 1, 2017

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The internet has transformed the way consumers research and make their buying choices. People used to rely on friends, family and loved ones for

How to deal with customer complaints in 9 easy steps

November 17, 2017

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Unhappy customers are an inevitable part of every business, so it’s important to know how to deal with customer complaints effectively.   In fact,