How to increase employee retention and boost your business in 2019
December 3, 2018Whether you’re looking to ditch a bad habit or make a major life change, January is traditionally a pivotal month for many people. For
Tag Archive: customer service
26 Reasons why customer experience is vital to business success
May 3, 2018Building a successful business is no longer just about having a quality product and a competitive price. Times have changed. Customers have set down
62 Customer experience statistics every business needs to know
February 7, 2018In today’s global marketplace, it’s easy for companies to get lost in the crowd. Businesses can no longer differentiate themselves on product or price
26 Reasons Why Customer Experience Is Vital To Business Success
January 23, 2018Building a successful business is no longer just about having a quality product and a competitive price. Times have changed. Customers have set down
5 ways to turn an unhappy customer into a brand ambassador
January 5, 2018Leave your thoughts
When you’re looking to grow your business, it’s easy to only focus on happy customers. After all, they’re the ones that will shout your
How to deal with negative online reviews (A step by step process)
December 15, 2017Leave your thoughts
Dealing with negative online reviews has become part and parcel of everyday life for most organisations. In fact, managing their online reputation is now
28 Statistics that prove your online reputation matters (a lot)
December 1, 2017Leave your thoughts
The internet has transformed the way consumers research and make their buying choices. People used to rely on friends, family and loved ones for
How to deal with customer complaints in 9 easy steps
November 17, 2017Leave your thoughts
Unhappy customers are an inevitable part of every business, so it’s important to know how to deal with customer complaints effectively. In fact,