Tag Archive: Feedback

5 things wrong with Net Promoter Score (NPS)

December 12, 2018

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Even if you don’t know Net Promoter Score by name you’ll almost certainly recognise the question, ‘How likely are you to recommend our business

How to ensure you’re making informed business decisions

December 11, 2018

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When your livelihood rides on making the right decisions it’s essential to know all the facts. All too often people run their businesses blind.

5 steps to an effective feedback strategy

December 11, 2018

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When pondering business growth ideas, customer feedback rarely crops up. And yet, having a cohesive customer feedback strategy can give you all the insight

What is the Customer Happiness Score ® and why should you be measuring it?

December 4, 2018

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The Customer Happiness Score ® is a new way to measure and manage customer happiness as a means to drive business growth. It’s a

How to improve your business’ online reviews

December 3, 2018

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Enter your text here… Word of mouth has moved online, infinitely extending the reach of customers who love and loathe your business. The stakes

NPS vs CHS: Which is right for my business?

November 6, 2018

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Net Promoter Score ® (NPS) has long been touted as ‘The Ultimate Question’ since it was created in 2003. The Fortune 500’s favourite big cheese,