How do app surveys work?


If you’re surveying your customers on the app, you can display a survey on a tablet or phone, then simply hand it out to your customers, ready to be completed. 


App surveys are perfect for surveying your customers at the end of a transaction or whilst they’re waiting for an action from you (for example, whilst they’re waiting for their bill at the end of a meal). You could also leave a tablet displaying an app survey in a stand so that it catches the eye of any passers-by and encourages them to complete it.


Feedback submitted via the app only enters the platform once the customer has provided their email address. You also have the option to include a consent message at the point of when the customer enters their name and email address. This ensures that all of your feedback is verified and that you can get in touch with a customer to respond to them. This also provides a way of growing your email database, so you can market to those customers in the future.




The process for setting up app surveys on a tablet or phone is split into two parts: building the survey and connecting your device.