Filtering Feedback

 

This article is a step-by-step guide which will show you how to filter your feedback, you can filter your feedback by various means. This makes responding to and evaluating specific segments of feedback quick and easy!

 

Using the filter options at the top of the page you can choose exactly which feedback you want to view.

 

You can filter by feeling, which is helpful for any unhappy feedback. Meaning you can filter the unhappy responses and reply to just this group as a priority. Simply click inside the boxes from the dropdown to select the feelings you would like to view.

 

 

You can filter by lots of other factors via the same method. To do this, simply tick the boxes for the relevant filters you wish to apply. A great example of this is when a contact has responded to a survey, but chosen not to comment. This means you can easily filter these and follow up their response with an invitation to comment.

 

 

Alternatively, you can filter by individual survey or date to view only the feedback you have received from a specific survey or from multiple surveys over a specific time period.

 

 

The ‘Search’ bar is another handy feature. You can enter a contacts name you wish to search for.

 

 

Also, you can filter by response type to view your feedback you received from an App, Email, or Web Link Survey.

 

 

You can combine all of these different filters to create bespoke combinations meaning you can really drill down into exactly the type of feedback you wish to see. This makes viewing and addressing any responses that come in a piece of cake! Also, this helps with prioritising the ones that are important to you.