Customer

Turn customer feedback
into actionable insight

Track your real-time business performance with The One Question. Measure customer happiness at every touchpoint and act on their insight to secure customer loyalty and grow your business faster.

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How it works

We help you understand how customers feel at each stage of their customer journey.

1Discover

Collect customer feedback to discover how your customers feel

1Discover

Discover exactly how your customers feel in the moment. Use email, landing page and tablet-app surveys to get customer feedback at every touch point.

2Measure

Measure customer happiness in real time with the Customer Happiness Score

2Measure

Measure your business performance insight using your real-time Customer Happiness Score ® and track your progress over time.

3Manage

Use customer insight to maximise customer loyalty and retention

3Manage

Manage your customer happiness by identifying opportunities to improve by making customer-led business decisions based on actionable insight.

How it will help you

Make your business a self-correcting machine

We guide your teams to automatically take the right actions. Customer insight tells your managers what needs to be done so they can confidently take the right decision every time.

A feedback culture creates a continuous loop of improvement that removes the risk of mounting improvement costs and keeps you ahead of your competition.

Use customer insight to make business improvements to improve the customer experience

We guide your teams to automatically take the right actions. Customer insight tells your managers what needs to be done so they can confidently take the right decision every time.

A feedback culture creates a continuous loop of improvement that removes the risk of mounting improvement costs and keeps you ahead of your competition.

Keep your finger on the pulse of business performance

Measure customer happiness in real-time to monitor business performance

Keep your finger on the pulse of business performance

Check your real-time business performance, whenever and wherever you are, with your Customer Happiness Score. This score helps you work on your business even when you’re away. Be confident your customers are happy in your business.

Full visibility allows you to prioritise your valuable time based on up to date, accurate customer insight, benefitting your business the most.

Get an accurate view of how your customers feel

Discover how the normally-silent majority of your customers truly feel at every touch point with double the response rate of traditional feedback surveys. Suddenly every customer is your secret shopper.

With direct access to this trusted and verified feedback, you will have the full picture of your business’ performance at every stage of the customer journey.

Use customer insight to determine customer happiness and loyalty

Discover how the normally-silent majority of your customers truly feel at every touch point with double the response rate of traditional feedback surveys. Suddenly every customer is your secret shopper.

With direct access to this trusted and verified feedback, you will have the full picture of your business’ performance at every stage of the customer journey.

Monitor all your people and businesses from one platform

View customer insight with your own dashboard and share the insight with your team

Monitor all your people and businesses from one platform

Make performance management easy. Use customer surveys to discover how your teams feel and how happy they make your customers; these tangible results will drive their performance measurement.

By using your Customer Happiness Score, you’ll discover which teams and individuals are on target and who needs encouragement.

Business insight in minutes, not weeks.

We’ve designed our platform to be simple and easy to use, so everyone can understand exactly how their customers and employees feel in minutes.
  • Create professional surveys easily, no coding required
  • Hit send and get responses in a matter of minutes
  • View your real-time Customer Happiness Score from your dashboard
  • See comments arrive in real-time and respond to them in one click
  • Integrate The One Question with your CRM and analytics tools
Grab a demo