Product

Create a self-correcting business machine and
generate a continuous loop of improvement

Measure your business’ performance with the Customer Happiness Score ® to help your managers create a self-correcting, self-directing business machine that makes customer-led products and service improvements automatically.

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How it works

We help you understand how customers feel about their products and services at every touchpoint.

1Discover

Discover product insight from your customer feedback

1Discover

Discover exactly how your customers feel in the moment. Use email, landing page and tablet-app surveys to get customer feedback at every touch point.

2Measure

Measure how happy your customers feel about your product

2Measure

Unite your teams behind the one thing that really matters: customer happiness. Measure your customer feelings using your Customer Happiness Score.

3Manage

Manage product and business improvement based on your customer insight to increase customer happiness

3Manage

Manage your customer happiness by identifying trends in your score. Pinpoint areas to improve, reward teams for getting a great score and track your progress over time.

How it will help you

Create a continuous loop of
improvement for your product

Collect more customer feedback than ever as you unlock the thoughts of the normally silent-majority. Your teams can use this insight to identify what’s working and what’s not in real-time.

Your teams can then make regular changes to increase customer happiness, creating a continuous loop of improvement for your products and services.

Use customer insight to create a continuous loop of product and business improvement

Collect more customer feedback than ever as you unlock the thoughts of the normally silent-majority. Your teams can use this insight to identify what’s working and what’s not in real-time.

Your teams can then make regular changes to increase customer happiness, creating a continuous loop of improvement for your products and services.

Unite your entire team
behind Customer Happiness

Focus your team on delivering customer happiness with product and service improvement

Unite your entire team
behind Customer Happiness

The One Question calculates your Customer Happiness Score, a number between 0-100. Share this with your entire team and set target performance levels that everyone will focus on, from the boardroom to the staffroom.

Put happiness at the heart of the business using the Customer Happiness Score. Create a dynamic company culture by setting targets driven by happiness.

Identify training needs to
ensure high standards

Spot trends and pinpoint any drops in your Customer Happiness Score. Analyse customer feedback to identify training needs for specific individuals or departments.

By using the Customer Happiness Score to identify training needs, your teams’ performance levels will be even better; and your customers even happier.

Prioritise service improvement by identifying training needs within your team

Spot trends and pinpoint any drops in your Customer Happiness Score. Analyse customer feedback to identify training needs for specific individuals or departments.

By using the Customer Happiness Score to identify training needs, your teams’ performance levels will be even better; and your customers even happier.

Incentivise your teams for
making customers happy

Deliver excellent customer service by incentivising your teams on your Customer Happiness Score

Incentivise your teams for
making customers happy

Judge each department by their very own Customer Happiness Score. Incentivise them for going above and beyond to achieve targets or drive customer happiness behaviours through healthy competition using gamification and leaderboards.

You can also tag surveys by individual staff member and reward them for earning the best customer comments.

Business insight in minutes, not weeks.

We’ve designed our platform to be simple and easy to use, so everyone can understand exactly how their customers and employees feel in minutes.
  • Create professional surveys easily, no coding required
  • Hit send and get responses in a matter of minutes
  • View your real-time Customer Happiness Score from your dashboard
  • See comments arrive in real-time and respond to them in one click
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