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Here's what we found for customer experience

What's the cost of a bad business decision? (and how to prevent it)

Working out whether a decision is right for your business can be hard. Use these simple questions to ensure that your decision is an informed one.

2 Minute Read

5 things wrong with Net Promoter Score (NPS)

Still using Net Promoter Score? Find out why its flawed and discover an alternative that will improve your customer feedback today!

7 Minute Read

What is The One Question?

Discover The One Question that matters most in business. By understanding this question, and how to answer it, you will unlock your business' potential.

9 Minute Read

Customer Satisfaction vs Customer Happiness - What is the difference?

Customer satisfaction is no longer enough for your customers. Find out why you need to make your customers happy instead, and how it can grow your business

4 Minute Read

What is the Customer Happiness Score and why should you be measuring it?

Discover why the Customer Happiness Score is the key to unlocking business growth. This simple score between 0-100 will be a game-changer for your business

8 Minute Read

Customer Experience Trends You Need To Know About In 2020

With 2020 just around the corner, be sure to check out these Customer Experience trends you need to know about for the coming year.

5 Minute Read

Why businesses need to deliver on their promises

Discover why it's crucial that businesses fufil their promises, and the repurcussions on their customer and employee happiness if they fail to do so!

4 Minute Read

Boost your marketing ROI with emotional segmentation

Discover what emotional segmentation is, and how you can utilize it to improve your marketing results and increase your return on investment (ROI).

6 Minute Read

The customer feedback strategy that will grow your business

Using an effective feedback strategy can help gain new customers, and make sure exsisting ones come back. Follow these 5 steps to help you develop yours.

4 Minute Read

Food trends in 2020 to try in your restaurant

Spice up your customers' dining experience to make them happier than ever. Get ahead of the curve with these food trends that will take 2020 by storm.

4 Minute Read

7 reasons you need a positive workplace culture

A positive workplace for your employees is crucial for many reasons, discover why in this blog post, and how to measure it using The One Question

4 Minute Read