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Here's what we found for customer happiness score

What is the Customer Happiness Score and why should you be measuring it?

Discover why the Customer Happiness Score is the key to unlocking business growth. This simple score between 0-100 will be a game-changer for your business

8 Minute Read

What is NPS?

NPS is a well known metric used for business, discover how it works, what it actually is, and more in this short 5 minute read.

5 Minute Read

5 things wrong with Net Promoter Score (NPS)

Still using Net Promoter Score? Find out why its flawed and discover an alternative that will improve your customer feedback today!

7 Minute Read

NPS vs CHS: Which is right for my business?

NPS is used by lots of businesses to measure customer loyalty. But how does it compare to CHS, the world's only measure of customer happiness in real-time?

11 Minute Read

Customer Experience Trends You Need To Know About In 2020

With 2020 just around the corner, be sure to check out these Customer Experience trends you need to know about for the coming year.

5 Minute Read

Why trust is the most important facet in business

Building and mantaining trust between customers and employees is more important than ever. Discover exactly why and how to improve this in your business.

3 Minute Read

7 reasons why customer feedback is completely broken

Customer feedback as we know it is dead. Discover the problems that have caused your response rates to be at an all-time low... and how you can fix them!

4 Minute Read

The customer feedback strategy that will grow your business

Using an effective feedback strategy can help gain new customers, and make sure exsisting ones come back. Follow these 5 steps to help you develop yours.

4 Minute Read

How to reduce employee turnover by 42% without big pay rises

Discover how one company reduced employee turnover by turning employee feedback into employee happiness, creating a fantastic culture with a loyal team.

8 Minute Read