Tag Archive: CHS

How to ensure you’re making informed business decisions

December 11, 2018

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When your livelihood rides on making the right decisions it’s essential to know all the facts. All too often people run their businesses blind.

How to increase employee retention and boost your business in 2019

December 3, 2018

Whether you’re looking to ditch a bad habit or make a major life change, January is traditionally a pivotal month for many people. For

What is The One Question and why you need to ask it?

November 20, 2018

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All businesses exist to serve their customers. Those that forget or fail to put the customer’s needs first don’t survive. That’s why understanding the

NPS vs CHS: Which is right for my business?

November 6, 2018

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Net Promoter Score ® (NPS) has long been touted as ‘The Ultimate Question’ since it was created in 2003. The Fortune 500’s favourite big cheese,

62 Customer experience statistics every business needs to know

February 7, 2018

In today’s global marketplace, it’s easy for companies to get lost in the crowd. Businesses can no longer differentiate themselves on product or price

5 ways to turn an unhappy customer into a brand ambassador

January 5, 2018

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When you’re looking to grow your business, it’s easy to only focus on happy customers. After all, they’re the ones that will shout your

How to deal with negative online reviews (A step by step process)

December 15, 2017

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Dealing with negative online reviews has become part and parcel of everyday life for most organisations. In fact, managing their online reputation is now

What Is NPS? (and why do so many businesses use it?)

December 8, 2017

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It’s been around since 2003, and frequently comes up whenever people talk about customer satisfaction and customer loyalty. But if you’ve never used it,

28 Statistics that prove your online reputation matters (a lot)

December 1, 2017

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The internet has transformed the way consumers research and make their buying choices. People used to rely on friends, family and loved ones for

How to deal with customer complaints in 9 easy steps

November 17, 2017

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Unhappy customers are an inevitable part of every business, so it’s important to know how to deal with customer complaints effectively.   In fact,