Tag Archive: Customer Happiness Score®

5 steps to an effective feedback strategy

December 11, 2018

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When pondering business growth ideas, customer feedback rarely crops up. And yet, having a cohesive customer feedback strategy can give you all the insight

How to improve your online reviews in 10 minutes per day

December 6, 2018

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Word of mouth has moved online, infinitely extending the reach of customers who love and loathe your business. The stakes are high and so

What is the Customer Happiness Score ® and why should you be measuring it?

December 4, 2018

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The Customer Happiness Score ® is a new way to measure and manage customer happiness as a means to drive business growth. It’s a

What is The One Question and why you need to ask it?

November 20, 2018

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All businesses exist to serve their customers. Those that forget or fail to put the customer’s needs first don’t survive. That’s why understanding the

NPS vs CHS: Which is right for my business?

November 6, 2018

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Net Promoter Score ® (NPS) has long been touted as ‘The Ultimate Question’ since it was created in 2003. The Fortune 500’s favourite big cheese,