Tag Archive: NPS

5 things wrong with Net Promoter Score (NPS)

December 12, 2018

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Even if you don’t know Net Promoter Score by name you’ll almost certainly recognise the question, ‘How likely are you to recommend our business

NPS vs CHS: Which is right for my business?

November 6, 2018

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Net Promoter Score ® (NPS) has long been touted as ‘The Ultimate Question’ since it was created in 2003. The Fortune 500’s favourite big cheese,

What Is NPS? (and why do so many businesses use it?)

December 8, 2017

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It’s been around since 2003, and frequently comes up whenever people talk about customer satisfaction and customer loyalty. But if you’ve never used it,