Tag Archive: Service Improvement

5 ways to turn an unhappy customer into a brand ambassador

January 5, 2018

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When you’re looking to grow your business, it’s easy to only focus on happy customers. After all, they’re the ones that will shout your

What Is NPS? (and why do so many businesses use it?)

December 8, 2017

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It’s been around since 2003, and frequently comes up whenever people talk about customer satisfaction and customer loyalty. But if you’ve never used it,

How to deal with customer complaints in 9 easy steps

November 17, 2017

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Unhappy customers are an inevitable part of every business, so it’s important to know how to deal with customer complaints effectively.   In fact,